01

Data Controller

C 369 S.L.
Brand name: Axisero
Company type: Sociedad Limitada (S.L.)
Registered office: C/ Alacant, 5, Puerta ET, C.P. 46870 Ontinyent, Valencia, Spain
CIF: B75385500
Email: sales@c369sl.com
Website: www.axisero.com

02

Personal Data We May Collect

2.1 Contact and Identification Data

  • Name
  • Email address
  • Phone number, if provided
  • Company name
  • Job title or role, if provided
  • Country or location, if provided

2.2 Communication Data

  • Messages submitted through contact forms
  • Email communication
  • Booking or consultation requests
  • Project inquiries
  • Information voluntarily shared by the user

2.3 Business and Project Data

When users contact Axisero about a potential project, we may process information related to business workflows, operational needs, automation requirements, AI system requirements, existing tools or processes, and company documents voluntarily provided by the user.

Users should avoid sending sensitive personal data unless it is necessary for the requested service.

2.4 Technical Data

Depending on the Website setup, Axisero may process limited technical data such as IP address, browser type and version, device type, operating system, pages visited, date and time of access, and basic security logs. This data may be processed for website security, technical maintenance, and basic functionality.

2.5 Cookie Data

The Website may use cookies or similar technologies. More information is available in the Website's Cookie Policy.

03

How We Collect Personal Data

Axisero may collect personal data in the following ways:

  • When users submit a contact form
  • When users send an email to Axisero
  • When users book a consultation or request a call
  • When users request information about services
  • When users provide project details voluntarily
  • Through basic technical logs generated when visiting the Website
  • Through cookies or similar technologies, where applicable
04

Purposes of Processing Personal Data

4.1 Responding to Inquiries

To respond to contact requests, questions, service inquiries, demo requests, consultation requests, or other communications sent by users.

4.2 Providing Services

To prepare proposals, understand client needs, provide consulting, build AI systems, create automation workflows, manage projects, and deliver agreed services.

4.3 Business Communication

To communicate with users, prospects, clients, suppliers, and business contacts regarding projects, services, meetings, proposals, support, or follow-up communication.

4.4 Website Operation and Security

To maintain the Website, prevent abuse, protect contact forms, troubleshoot technical issues, and ensure basic website security.

4.5 Legal and Administrative Purposes

To comply with legal obligations, accounting requirements, tax obligations, contractual obligations, and legitimate business recordkeeping.

4.6 Service Improvement

To improve Axisero's services, website content, internal processes, demos, workflows, and client experience.

05

Legal Basis for Processing

5.1 Consent

When users voluntarily submit information through forms, accept non-essential cookies, subscribe to updates, or provide consent for a specific purpose.

5.2 Contract or Pre-Contractual Measures

When processing is necessary to respond to project inquiries, prepare proposals, negotiate service terms, or provide services requested by the user or client.

5.3 Legitimate Interest

When processing is necessary for legitimate business interests, such as responding to business inquiries, maintaining website security, improving services, managing client relationships, and preventing misuse of the Website.

5.4 Legal Obligation

When processing is necessary to comply with applicable legal, tax, accounting, regulatory, or administrative obligations.

06

Who We May Share Personal Data With

Axisero does not sell personal data.

Personal data may be shared only where necessary with:

  • Website hosting providers
  • Email service providers
  • Form or booking tool providers
  • CRM or project management tools
  • IT, security, or technical service providers
  • Professional advisers, such as accountants, lawyers, or tax advisers
  • Public authorities, courts, or regulators where legally required
  • Service providers involved in delivering client projects, where applicable

Where third-party providers process personal data on behalf of Axisero, Axisero will aim to work with providers that apply appropriate data protection safeguards.

07

International Data Transfers

Some third-party service providers may process personal data outside the European Economic Area.

Where this happens, Axisero will aim to ensure that appropriate safeguards are used in accordance with applicable data protection laws, such as adequacy decisions, standard contractual clauses, or equivalent safeguards where required.

08

Data Retention

Axisero will keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

  • Contact form inquiries: up to 12 months after the last communication
  • Client and project communication: for the duration of the business relationship and afterwards as required for legal, tax, or accounting purposes
  • Proposal and sales communication: up to 24 months, unless a business relationship continues
  • Technical and security logs: for a limited period necessary for security and troubleshooting
  • Accounting and legal records: for the period required under applicable law

When personal data is no longer needed, Axisero will delete it, anonymize it, or securely archive it where legally required.

09

Data Security

Axisero takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include limited access to personal data, use of secure hosting and service providers, password-protected accounts, access control for business tools, secure handling of client files, internal confidentiality practices, and deletion or restriction of data when no longer required.

However, no online system can be guaranteed to be completely secure. Users should avoid sending highly sensitive information through basic contact forms unless specifically requested through secure channels.

10

AI Systems and Client Data

As an AI and automation service provider, Axisero may process business information or project data provided by clients in order to design, configure, test, or deliver AI systems, workflow automations, agents, dashboards, or related services.

Where Axisero processes personal data on behalf of a client, the client may act as the data controller and Axisero may act as a data processor. In such cases, a separate Data Processing Agreement may be required.

Axisero does not use client data for unrelated purposes unless agreed with the client or permitted by law. Clients remain responsible for ensuring that any personal data they provide to Axisero has been collected and shared lawfully.

11

User Rights

Under applicable data protection laws, users may have the following rights regarding their personal data:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent, where processing is based on consent
  • Right to lodge a complaint with a data protection authority

To exercise these rights, contact Axisero at: sales@c369sl.com

Axisero may request additional information to verify the identity of the person making the request.

12

Complaints to the Data Protection Authority

Users have the right to lodge a complaint with the competent data protection authority if they believe their personal data has been processed unlawfully.

In Spain, the competent authority is the Agencia Española de Protección de Datos (AEPD).

Website: www.aepd.es

13

Children's Data

The Website and Axisero's services are intended for business users and adults. Axisero does not knowingly collect personal data from children.

If Axisero becomes aware that it has collected personal data from a child without appropriate authorization, it will take steps to delete such data where required.

14

Third-Party Links

The Website may contain links to third-party websites, platforms, tools, or services.

Axisero is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those third-party services before providing personal data.

15

Changes to This Privacy Policy

Axisero may update this Privacy Policy from time to time to reflect changes in the Website, services, legal requirements, business operations, or data processing practices.

The updated version will be published on this page with a new "Last updated" date.

16

Contact

For questions about this Privacy Policy or the processing of personal data, users may contact Axisero at:

sales@c369sl.com