Multilingual inbox agent for boutique hotels.
A guest communication agent replies in the guest’s language with per-property tone tuning while complex or high-value requests are escalated to staff.
What we built
We built a guest-communication agent for a group of boutique hotels. It answers guest emails and messages in the guest’s own language, using each property’s information and a tone tuned to that hotel’s style.
The agent knows where its job ends. Complaints, special arrangements and high-value requests are escalated to staff with the conversation and guest details attached, so the personal touch stays with the people who run the hotel.
How the workflow runs
Each step runs automatically, and a person stays in control wherever judgment is needed.
- 01Guest message intake across email and chat
- 02Replies in the guest’s language
- 03Per-property knowledge and tone
- 04Escalation of complex or high-value requests
- 05Conversation history handed to staff
82% of guest messages were resolved without staff involvement. Front-desk teams now spend their time on the requests that matter most, and guests get accurate answers in their own language at any hour.
Have a process that looks like this?
We map it end-to-end in a 2–4 hour audit and show you what it’s worth in hours saved, before you commit to a build.